Returns and Exchanges Policy 

SIZE EXCHANGES 

The first size exchange is free of charge, subject to compliance with the conditions described below and provided that the product has not been used. 

This condition applies only to Continental United States, Alaska and Hawaii. 

Procedure for Exchanges or Returns 

To initiate a return or exchange, please contact to: info@twofivegoalkeeping.com 

Then follow all the steps indicated by the returns system. 

If you have any questions, please contact us: 

Phone: (978) 356-5180 

Email: info@twofivegoalkeeping.com 

CUSTOMIZED PRODUCTS 

Once a product has been customized, it cannot be exchanged or returned, except in the event of a manufacturing defect or an error in the customization. 

Before selecting the customization option, we recommend making sure that you have chosen the correct product size. 

DEFECTIVE PRODUCTS 

If you receive a defective product, please contact our customer service team to arrange an exchange or return. 

Phone: (978) 356-5180 

Email: info@twofivegoalkeeping.com 

REFUNDS FOR RETURNS 

Original payment method 
The amount will be refunded using the same payment method used for the purchase. 
The process may take up to 7 business days. 

RETURN ADDRESS 

The goods must be returned to: 

TwoFive Goalkeeping USA 

c/o Albert’s Team Gear 

174 High Street, Ste. 102 

Ipswich, MA  01938 

 

Phone: (978) 356-5180 

Email: info@twofivegoalkeeping.com 

The return must be made without undue delay and no later than 14 days from the communication to return. 

The deadline will be considered met if the customer returns the goods before the end of this 14-day period. 

EXCEPTIONS TO THE RIGHT TO RETURN 

In accordance with Article 103 of the Consolidated Text of the General Law for the Protection of Consumers and Users, the right of withdrawal does not apply in the following cases: 

  • Customized or made-to-measure products. 

  • Products that may expire or deteriorate quickly (e.g., food). 

  • Sealed products for hygiene or health reasons that have been opened (e.g., underwear, cosmetics, etc.).